The hospitality industry comprising of hotels, resorts, property management services etc., are undergoing a major transformation because of the increased influx of new generation guests. Hospitality management technology has moved out from the front desks into the hands of smartphone savvy guests.
New generation guests equipped with smartphones are demanding better service and a more personalized response to their requests during, before and after their stay at the hotels. Hotels are digitizing their content to offer efficient service, assign and track guest requests, and to automate a variety of mundane and routine guest management activities.
Mobile applications are playing a key role in providing such conveniences to guests. Most hotels have already taken the step to leverage their centralized hotel management IT systems and extend their capabilities to mobile apps. Now, guests can use mobile apps to manage their hotel experiences even when they are outside the hotel. Hotels can improve productivity and hotel management can optimize resources by leveraging smartphone mobile apps that enable them to manage guests and services even while on the go.
Nexiilabs cloud based hospitality management platform and associated mobile applications (for guests, hotel management and staff) provide immense value to hotels by enabling them to communicate with their guests and also to collaborate with each other during, before and after the guest’s stay at the hotel. Using Nexiilabs mobile platform, consumers can download a ‘unified guest experience mobile app’ on their phones and use it at any hotel (that is registered with our platform).